WHERE DO I GET
A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you
report your accident. Just write it down and bring it in with you
when you come for the estimate, we will do the rest.
ARE YOU OPEN
SATURDAY?
No, but
we are open 8:00 a.m. - 5:30 p.m. Mon - Fri.
WILL THE PARTS
BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Unless your vehicle is found unsafe to drive, we generally order
your vehicle's parts at the time that we write the estimate and
schedule your vehicle for the repairs. We then supply you with what
you will need to make arrangements for any rental vehicles you may
need or a courtesy ride home. This enables us to provide quicker
turnaround time.
IF MY
VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
Not necessarily. A car is a total loss only when the price of
repairs exceeds the insurance company's determined value of your
vehicle. Nowadays, most cars are built using unibody (frame and body
as one) construction. Our highly skilled technicians, with the aid
of our state-of the-art computer measuring system, can return your
vehicle to its original factory specifications. If it is determined
that the frame section is bent beyond repair, that section can
simply be replaced.
CAN YOU MATCH
THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of
highly specialized paints. TriState Collision Center has made a major investment
in the finest paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's paint
matches. We take special pride in our ability to match factory
finishes as the final step in the restoration process.
CAN I GET
OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done
so that he or she can make the necessary arrangements.
HOW LONG WILL
THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to
complete the repairs to your vehicle. However, during the repairs
additional damage may be found and may prolong the repair. If you
have questions or concerns be sure to check with your advisor for
the specifics on your vehicle.
CAN I GET A
RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this courtesy service to you
within the local area. We want each customer's visit to be a
positive experience and will work diligently towards that goal.
HOW CAN I GET
A RENTAL CAR?
If you need a rental car, we can help you make the necessary
arrangements. Check with your insurance company to see if you
qualify for rental coverage.
HOW WILL I
KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up.
IS THERE A
WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We provide a 1 year warranty on workmanship. The parts used
have warranties varying by the provider. The insurance company or
companies used may also provide a warranty that will be specified to
you by your claims representative.
DO I HAVE TO
PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is
determined by your insurance policy. If you aren't sure about your
deductible, you can call your agent and he/she can inform you
whether your insurance company has waived your deductible or whether
you will be responsible to pay this when you pick up your vehicle.
WHO DO I PAY
MY DEDUCTIBLE TO?
It will be your responsibility to pay your deductible to the cashier
when you pick up your vehicle.
WHAT FORMS OF
PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the
repairs to your vehicle is with a major credit card. We accept Visa,
MasterCard, Discover, and American Express.
Of course, cash and personal checks (pending telecheck
authorization) are always welcome. (We do not accept third party
personal checks).
WHAT ARE
BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e.
tires, batteries, and suspension parts) are commonly subject to
betterment charges when they are replaced during the repair process.
These betterment charges are determined by your insurance company
and are pro-rated based on the actual miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild
car wash solution using a soft cloth or sponge. Always use clean
fresh water. Wash your vehicle in the shade.
DON'T · Do not use a commercial car wash. Stiff brushes or
sponges could mar the finish and damage the surface. Do not "dry
wipe" your vehicle. Dry wiping can scratch the finish. Do not
drive on gravel roads. Chipping the finish is easily done in the
first 30 days. Avoid parking under trees and utility lines which
are likely to attract birds. Bird droppings have a high acid content
and will damage a freshly painted surface. Also, tree sap can
tarnish or spot a freshly painted surface. Do not spill gasoline,
oil, antifreeze, transmission fluid, or windshield solvent on the
new finish. Do not scrape ice or snow from the newly painted
surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the
finish to dry and harden completely.
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